Write to the house
A person reads every message.
Not a form, not a queue, not a bot with a cheerful name. Email or WhatsApp both reach the same inbox, and you will hear back within one business day, Monday to Friday.
If it is about an order, include the order number and we can skip a round trip.
You may address your correspondence to the staff. They will bring anything important to me, eventually, once I have finished the window.Mochi, Chief Shedding Officer
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The management
And this is who you are really writing to.
Mochi is a grey tabby with a monocle he does not need and opinions he did not ask permission to hold. He tests everything before it reaches this catalogue, on the simple basis that he is the one who has to be groomed with it.
He does not answer email. That falls to the staff, which is what he calls us. But nothing gets a page here until he has sat on it, ignored it for a week, and then grudgingly used it.
Chief Shedding Officer