Refund policy

30-DAY RETURNS

You have 30 days from the day your order is delivered to return it for a full refund. You do not need to give a reason, though we would like to hear one so we can do better.

HOW TO START A RETURN

Email support@digdeepbrands.com or message us on WhatsApp at +1 307 533 6335 within 30 days of delivery. Tell us your order number and which item you are sending back.

We will email you a prepaid return label within one business day. Return shipping is on us: you are not charged for it, and it is not deducted from your refund.

Pack the item in its original box if you still have it. If you do not, any box that protects it is fine.

CONDITION

Used is fine. These are grooming tools and they only prove themselves on an actual cat, so we expect returns to have been used. What we ask is that the item comes back complete, with all the attachments, heads and combs that came in the box, and that it is not broken beyond normal use.

WHEN YOU GET YOUR MONEY

We issue the refund within 2 business days of the return arriving at our warehouse, back to your original payment method. Depending on your bank, it takes another 3 to 10 business days to appear on your statement.

We refund the full price you paid, including any shipping you were charged.

DAMAGED, DEFECTIVE OR WRONG ITEMS

If something arrives damaged, defective, or is not what you ordered, email us a photo within 7 days of delivery. We will send a replacement at no cost, or refund you, whichever you prefer, and in this case you do not send anything back.

The photo is not us being difficult. It is how we get the faulty unit replaced by our warehouse, and it is how we catch a bad batch before it reaches anyone else.

ORDER CHANGES AND CANCELLATIONS

Orders can be cancelled or changed within 12 hours of purchase, at no cost. After that they are already in the warehouse queue and we cannot stop them. You can still return the order under this policy once it arrives.

WHAT THIS POLICY DOES NOT COVER

• Returns requested more than 30 days after delivery
• Items returned incomplete, with attachments or accessories missing
• Damage caused by use outside the product instructions: outdoor use, water damage to the motor unit, or use on an animal the product is not rated for
• Items bought from a reseller rather than directly from us

LEGAL RIGHTS

This policy is offered in addition to, and does not limit, any rights you have under applicable consumer protection law.

Questions: support@digdeepbrands.com