Shipping policy

WHERE WE SHIP

We ship within the United States only, including Alaska, Hawaii and Puerto Rico. We do not ship internationally, and we cannot deliver to PO boxes or APO/FPO addresses.

COST

Shipping is free on every order. There is no minimum, no handling fee and no surcharge at checkout. The price you see on the product page is the price you pay, before any sales tax that applies in your state.

HOW LONG IT TAKES

Orders are processed from our warehouse in the United States within 1 to 2 business days. Delivery after that depends on the item:

• The Shed Vacuum — 3 to 5 business days
• The Steam Brush — 3 to 7 business days
• The Cat Wheel — 2 to 5 business days

Alaska, Hawaii and Puerto Rico take a few days longer. Orders placed after 2pm ET, or on a weekend or holiday, start processing the next business day.

These are estimates from our carriers, not guarantees. If we cannot ship your order within 30 days, we will tell you and you can cancel it for a full refund.

TRACKING

You will get a tracking number by email as soon as your order ships. If it has not arrived by the end of the estimated window, email support@digdeepbrands.com and we will chase it.

DUTIES AND CUSTOMS

None. We ship domestically from within the United States, so there are no customs charges, import fees or brokerage costs. Nobody will show up at your door asking for money.

LOST OR STOLEN PACKAGES

If tracking says delivered and you do not have it, check with neighbors and your building first, because it usually turns up within 24 hours. If it does not, email us within 7 days and we will replace the order at no cost to you.

WRONG OR INCOMPLETE ADDRESS

If a package comes back to us because the address was incomplete or incorrect, we will email you and reship it once you confirm the right address. Reshipping is on us the first time.

Questions: support@digdeepbrands.com · WhatsApp +1 307 533 6335